STL Ocarina Blog

Which countries do you ship to?

• We ship to all countries.

How much do I have to pay for shipping?

Priority Shipping:

• If you live in the United States, and your order is
  
  • between $1 and 79, then the shipping cost is $9.
  • $80 and above, then the shipping is free.
• If you live in Canada, and your order is
  • between $1 and 89, then the shipping cost is $23.
  • $90 and above, then the shipping is $19.
• If you live outside of the U.S. and Canada, and your order is
  • between $1 and 89, then the shipping cost is $32.
  • $90 and above, then the shipping is $28.

Express Shipping:

• If you live in the United States, and your order is
  • between $1 and 79, then the shipping cost is $29.
  • $80 and above, then the shipping is $27.
• If you live in Canada, and your order is
  • between $1 and 89, then the shipping cost is $35.
  • $90 and above, then the shipping is $31.
• If you live outside of the U.S. and Canada, and your order is
  • between $1 and 89, then the shipping cost is $37.
  • $90 and above, then the shipping is $33.

How Long will it take for my order to reach me?

• Since we always process your order within one business day, US orders generally will arrive in 2 to 4 business days. For international orders, it depends on where you live. Custom often opens and inspects packages which inevitably causes delays. Once your package leaves the US, the delivery time depends on your local postal service. However, we will send you a tracking number by email when your order is shipped.

I live in the United States. So why haven't I received my package yet?

• If you type in an address that the US Postal Service computer system does not recognize, we will have to send your order manually which will cause delays. Also, if you live in a college dormitory, you may experience delays unless you can provide us with the street address of your dormitory. You may also experience delays if you address is not accurate. Please make sure that you have typed your address accurately.

Do you offer mail order service?

• Yes. You can browse our store at www.stlocarina.com to choose your ocarinas. Once you have chosen your ocarinas, please send us your payment (bank checks or money orders only) to:
  • St. Louis School of Music
  • P. O. Box 28384
  • St. Louis, MO 63146
  • USA
• All checks should be made out to St. Louis School of Music. Also, please remember to include shipping and handling costs to your payment.
• Please be sure to include a quick letter that clearly states what you would like to order, your mailing address, and a phone number or email address where we can reach you.

Can I order by phone?

• Yes, please call us at 1-866-487-3814. One of our customer service representatives would be happy to help you.